If you are not satisfied with your purchase, we offer a hassle-free 14-day return policy. Certain items are exempt from this return policy, such as personalized or customized products.

If you ordered a product that needs to be resized, please email us at support@juliannesjewelry.com.

Eligibility for Returns:

• To be eligible for a return, the item must be unused, undamaged, and in its original packaging.
• Certain items are exempt from this return policy, such as personalized or customized products.

Initiation of Return:

• To initiate a return, you must contact our customer service team within 14 days from the date of delivery. You can reach us at (530) 342-3117 or   orders@juliannesjewelry.com Please provide your order number and a brief description of the reason for the return.

Return Shipping:

• Customers are responsible for the return shipping costs, except in cases where the item received was defective or damaged.
• We recommend using a trackable shipping method to ensure the safe return of the product. Julianne’s Jewelry is not liable for any lost or damaged items during the return shipping process.

Condition of Returned Items:

• All returned items will be inspected upon receipt. Refunds or exchanges will only be issued for items that meet the eligibility criteria outlined above..
• If the returned item is damaged due to improper packaging, no refund will be issued, and the item will be sent back to the customer at their expense.

Refunds and Processing Time:

• Once your returned item is received and inspected, we will notify you of its approval or rejection.
• If approved, your refund will be processed to the original payment method used during the purchase within 3-5 business days. Please note that the processing time may vary depending on your payment provider.

Exchanges:

• If you wish to exchange an item for a different size, color, or model, please contact our customer service team at orders@juliannesjewelry.com. Exchange requests are subject to product availability.

Damaged or Defective Items:

• In the rare event that you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or issue a full refund, including return shipping costs.

By making a purchase with Julianne’s, you agree to abide by the terms and conditions of this 14-day return policy.

If you have any questions or need further assistance, please do not hesitate to contact our customer service team. We are here to ensure your shopping experience with us is exceptional.

Thank you for choosing Julianne’s!